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Shipping Policy

Thank you for shopping with My School Experience Cards. This Shipping Policy outlines how and when you can expect to receive your order.

 

1. Shipping Locations

We currently ship to:

  • United Kingdom (including mainland UK and Northern Ireland)

  • International destinations – please contact us before ordering if you're outside the UK so we can confirm availability and costs.

 

2. Processing Times

Orders are processed and dispatched within 3–7 working days (Monday to Friday), excluding bank holidays. You will receive an email confirmation once your order has been dispatched.

 

3. Delivery Times

  • UK Standard Delivery: 3–5 working days from dispatch

  • International Delivery: 7–14 working days, depending on location and local customs processing

 

Please note: Delivery times are estimates and not guaranteed. We are not responsible for postal delays once the order has been dispatched.

 

4. Shipping Rates

Shipping charges are calculated at checkout based on your location and delivery method selected.

 

Typical rates (subject to change):

  • UK Standard: from £2.99

  • International: rates vary based on country and weight – available on request

 

5. Packaging

All orders are carefully packed to ensure your cards arrive in excellent condition. We aim to use recyclable and minimal packaging where possible.

 

6. Customs and Import Taxes (International Orders)

Customers are responsible for any customs duties, import taxes, or fees that may apply in their country. We are not liable for delays caused by customs.

 

7. Lost or Delayed Items

If your order hasn’t arrived within the estimated timeframe:

 

We will do our best to investigate and resolve the issue.

 

8. Questions or Special Requests

If you have any questions about your delivery or need a special shipping arrangement, please contact us at:

 

Email: contact@myschoolexperiencecards.com

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